Ditch the Dumpster Fire Ads and DOUBLE Your Business with Customer Experience Magic

Meet Jason Friedman, the customer experience wizard behind the CX Formula! 

This guy knows his stuff, and he shared some seriously juicy tips on how to turn your customers into raving fans. Let’s dive into the highlights, shall we?

 

 

But before we proceed, don’t forget that this episode is brought to you by videocasestory.com. Click here if you need help collecting, crafting, and delivering customer stories.

 

Stop Chasing Strangers, Embrace Your Fan Club

 

Listen, we all love making new friends, but Jason dropped a truth bomb: your current customers are a treasure trove waiting to be unlocked! Instead of pouring all your energy into chasing after strangers, focus on turning your existing customers into loyal brand advocates. Think of them as your personal cheerleaders, spreading the word about your awesome products or services.

Spice up your customer retention strategy! Launch a loyalty program, offer exclusive discounts, or create a VIP experience for your most dedicated customers.

 

Design a Customer Journey That’s Pure Magic

 

Your customers crave an experience, not just a transaction. Jason suggests reverse engineering your customer’s dream journey. Imagine their ideal experience from the moment they discover your brand to the after-sales glow. Then, sprinkle some magic into each touchpoint.

Gather feedback from your customers to understand their needs and desires. Use this intel to create a seamless and enchanting customer journey that leaves them spellbound.

 

Don’t Scare Away Newbies with Overwhelming Offers

 

We get it, you’re excited to show off your amazing products or services. But bombarding new customers with too much information can be a turn-off. Jason recommends starting with quick wins and gradually building trust.

Create a simple and easy onboarding process for new customers. Offer them a taste of what you offer with free trials, samples, or bite-sized content.

 

Over-Delivering Is the Secret Sauce to Customer Delight

 

Everyone loves a good surprise! Jason believes in going above and beyond to create “wow” moments for your customers. And the best part? It doesn’t have to cost a fortune.

Actionable Tip: Brainstorm creative ways to surprise and delight your customers. Send them handwritten thank-you notes, offer unexpected freebies, or upgrade their experience with personalized touches.

 

By incorporating Jason’s garlic-infused wisdom into your marketing strategy, you’ll be well on your way to cultivating a loyal customer base and creating a brand that people can’t help but rave about. So, what are you waiting for? Start spicing things up!

 

Watch the full episode now, and make sure to leave any questions or comments you have about the episode.